Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

University Health Centre
- New
03/04/2020
The University Health Centre is currently closed to patients. All telephone calls will be diverted to our Rowhedge surgery so if you need to speak with a clinician we can still book you a telephone appointment and if you need to be seen you can be� Read more
Essex Welfare Service
- New
02/04/2020
Also posted information on the new Essex Welfare Service: SHIELDING SUPPORT: There is a new service in place for those patients that are shielding and do not have any support from family, friends or neighbours. If this applies to you, Read more
IMPORTANT MESSAGE
- New
02/04/2020
IMPORTANT MESSAGE: As you are aware COVID-19 poses one of the greatest challenges that society has faced in recent times, and we have all had to make changes to our daily lives to ensure that we work together to protect the most vulnerable members Read more
Dispensary
- New
30/03/2020
Due to staffing issues the dispensary may have to close early on certain days. To avoid coming down to the surgery please telephone the reception team who will advise of the current opening hours. If you are self isolating and need to collect medi Read more
Rescue Packs False Information
- New
26/03/2020
We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). Please do not contact you Read more
Social Distancing Guidance
- New
23/03/2020
Read more
REPEAT PRESCRIPTIONS
- New
19/03/2020
Please be aware that repeat prescriptions will take 72 hours to process until further notice Read more
A note about blood tests from 1 October 2019
23/09/2019
Improved Access Service
09/08/2019
Community Maternity Services
11/03/2019

Rowhedge & University of Essex Medical Practice

Rowhedge & University of Essex Medical Practice
CQC Inspected and Rated
Good

Rowhedge & University of Essex Medical Practice

Rowhedge Medical Practice is currently OPEN.

Rowhedge & University of Essex is currently CLOSED.

Online Services

Rowhedge & University of Essex Medical Practice

News

Rowhedge & University of Essex Medical Practice

Rowhedge & University of Essex Medical Practice CQC Inspected and RatedGood

Rowhedge & University of Essex Medical Practice

Rowhedge Medical Practice is currently OPEN.

Rowhedge & University of Essex is currently CLOSED.

Online Services

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Rowhedge & University of Essex Medical Practice

News

Rowhedge & University of Essex Medical Practice
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):