Can I order my repeat prescriptions over the telephone?
Repeat prescription requests must be made in writing, either by:dropping your repeat prescription slip into the box in the surgery, or by completing an e mail order through our website, or by faxing the surgery your request
Can I collect my prescription request the day after I order it?
We ask that all patients leave 48 hours before collecting their prescription.
Do I need to order all of my medicines every time I order a repeat prescription?
There may be some items that you do not require every month eg painkillers that you take "when needed". We advise that you only order those medicines that you need, to prevent stock-piling and avoid medicine wastage, as this is hugely costly for the NHS.
What do I do if I need a doctor and the surgery is closed?
There is always a doctor available 24 hours per day, 365 days per year. You can either telephone on the surgery number (tel 01206 728585) to hear the automated message, or you can telephone 111
Can someone else pick up my medication for me?
Yes they can. We will assume consent for someone else to collect your prescription as this is standard practice in dispensaries and pharmacies, unless you have specifically informed the dispensary that you do not permit this. If you wish to opt out from a third party being able to collect your medication then please inform the surgery.
How long do I need to fast for before a "fasting" blood test?
We usually suggest 10 hours. A rule of thumb is to have nothing to eat or drink (except water) from midnight the night before a blood test (most people are not eating at this time of night anyway!), although we do encourage you to drink a glass of water before any blood test as it can make taking the sample easier.
How long will it take until my blood test results are available?
Routine blood test take between 3-5 days, but some may take longer. Please telephone after 11am to request any results.
Frequently Asked Questions By Students
Where can I get the "morning after" pill (emergency contraception)?
You can be seen at the health centre by the family planning nurse or doctor. We also have a list of the local family planning clinics. Emergency contraception is free of charge from the health centre or family planning clinic. It may also be bought at your local pharmacy that provide this service.
Can I have a pregnancy test done at the health centre?
Pregnancy tests are not routinely done at the health centre, but they may be purchased for £2 from the Student Union Advice Centre on Square 3 next to the Lloyds Bank.
Where can I collect my medication?
The Student Union Advice Centre now have a collection service for prescriptions run by a local pharmacy. If you drop your prescription there by 1pm, the medication can be picked up after 3pm later the same day. Term time service only, Monday-Friday) For more information visit www.essexstudent.com/supharmacy
Prescriptions may also be taken to any local pharmacies, a list of these is available from the health centre.
Do I have to pay for my prescriptions?
Yes (unless you have applied for exemption on either medical or financial reasons)
How much does a prescription cost?
Each item costs £8.40
If I change my address, will the University automatically inform the Health Centre?
It is important that you come in to the health centre to fill out a change of address form, or update the form via our website in the "Patient Forms" section.
Can I register my family at the Health Centre?
Yes, but only if you live in campus accommodation. Our facilities are designed for student health, which means we have limited provision for children. If you live off-campus then you must register your family with a GP nearest to where you live. We have a list of local GP surgeries at the Health Centre and these can also be found by visiting www.nhsdirect.nhs.uk
If I am registered at the University Health Centre, can I still be registered with my GP at home?
You can only be registered with one GP practice. If you wish to see your GP at home during holiday time, then you may see them as a temporary resident, by completing a simple form when you visit.
Can I have my NHS number?
Yes , but only if you visit the Health Centre in person, bringing identification eg passport or driving licence. Your NHS number can also be found on your NHS medical card or your prescription.
We are not able to give this information over the telephone due to data protection
Do I have to see the doctor stated on my NHS medical Card?
You are registered with the practice, not an individual doctor, and you may choose to see any of the doctors available. Please be aware that as the doctors look after both the University Health Centre, and the Rowhedge Medical Practice, they are not all available at the Health Centre every day.
Can I see a dentist or an optician at the Health Centre?
We do not provide these services at the health centre, but they are available locally and can be found via NHS Direct.